Refund Policy
1. OTP Verification and Inspection Upon Delivery
a. OTP Verification: Upon delivery, the courier will ask for a One-Time Password (OTP) sent to your registered mobile number.
b. Product Inspection Before OTP: Customers are advised to first inspect the package and product carefully before providing the OTP. Please ensure that you shoot an unboxing video while unwrapping the package. Ensure that the product is not damaged, tampered with, or compromised.
c. Checking Quantity: Customers should also open the product box to verify that they have received the correct quantity of items as per their order.
d. If Package is Compromised: If the package appears damaged, tampered with, or otherwise compromised, the Customer must either:
i. Reject the delivery or
ii. Accept the delivery only after providing a negative Proof of Delivery (POD) and taking photographs of the negative POD as proof. The negative POD remarks should be clearly mentioned and shared with the courier.
We will not sell, distribute, or lease your personal information to third parties
We may automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.
2. Accepted Deliveries with Partial/Damaged/Tampered Orders
If the Customer accepts delivery of an order that is partial, damaged, tampered, or compromised in any way, they must provide:
i. A Negative POD Image;
ii. A 360-degree Unboxing Video, showing the clear label, outer packaging, and inner contents.
3. Rejection or Negative POD
a. Rejected Delivery or Negative POD Provided:
i. If the Customer rejects the delivery or submits a negative POD, the Company will arrange to reship any missing items from the original order if the claims for rejection are found to be valid.
ii. Note: No refunds will be issued for the partial, damaged, tampered, or compromised items originally shipped. The decision to accept or reject the claims are at the sole discretion of the company.
4. Products Accepted without Negative POD and Unboxing Video
a. Accepted Deliveries without Documentation:
i. If the Customer accepts the delivery without providing a negative POD and does not submit a 360-degree unboxing video, the Company is not liable for any returns or refunds.
5. Timely Submission of Complaints
a. Complaint Submission: For any issues related to your order, email charteredeagle@gmail.com within 48 hours of delivery to request a resolution.
b. Responsibility After Delivery: The brand is not responsible for any damage that occurs after delivery or is not clearly visible in the unboxing video.
6. Signature and Alternative Signatories
a. Goods Signed at Delivery: All orders require a signature upon delivery.
b. Alternative Signatories: If you arrange for someone else, like a family member, colleague, or neighbour, to sign for your delivery, the brand is not responsible for items accepted by that alternate recipient. Exceptions can be made if a valid unboxing video is provided in case of any damage.
7. Shipping and Handling Fees
a. Charges: Shipping and handling rates vary based on product, packaging, size, volume, and other considerations. These charges will be shown at checkout for review before completing payment.
8. Important Information Regarding Refunds:
a. Charges: Shipping and handling rates vary based on product, packaging, size, volume, and other considerations. These charges will be shown at checkout for review before completing payment.
Dispute Resolution: In cases of conflict between the claims of the shipping partner and the customer, refunds will only be issued once the shipping partner formally acknowledges and accepts any claims of incorrect delivery.
This policy is in place to maintain accuracy, accountability, and quality assurance in our refund process.
Refund Policy
1. OTP Verification and Inspection Upon Delivery
a. OTP Verification: Upon delivery, the courier will ask for a One-Time Password (OTP) sent to your registered mobile number.
b. Product Inspection Before OTP: Customers are advised to first inspect the package and product carefully before providing the OTP. Please ensure that you shoot an unboxing video while unwrapping the package. Ensure that the product is not damaged, tampered with, or compromised.
c. Checking Quantity: Customers should also open the product box to verify that they have received the correct quantity of items as per their order.
d. If Package is Compromised: If the package appears damaged, tampered with, or otherwise compromised, the Customer must either:
i. Reject the delivery or
ii. Accept the delivery only after providing a negative Proof of Delivery (POD) and taking photographs of the negative POD as proof. The negative POD remarks should be clearly mentioned and shared with the courier.
iii. Due to nature off our product we are entitled to not to offer any return on our sales or product. if the successful verification happen, that product received is damage on we will provide you with refund
We will not sell, distribute, or lease your personal information to third parties
We may automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.
2. Accepted Deliveries with Partial/Damaged/Tampered Orders
If the Customer accepts delivery of an order that is partial, damaged, tampered, or compromised in any way, they must provide:
i. A Negative POD Image;
ii. A 360-degree Unboxing Video, showing the clear label, outer packaging, and inner contents.
3. Rejection or Negative POD
Rejected Delivery or Negative POD Provided:
i. If the Customer rejects the delivery or submits a negative POD, the Company will arrange to reship any missing items from the original order if the claims for rejection are found to be valid.
ii. Note: No refunds will be issued for the partial, damaged, tampered, or compromised items originally shipped. The decision to accept or reject the claims are at the sole discretion of the company.
4. Products Accepted without Negative POD and Unboxing Video
a. Accepted Deliveries without Documentation:
i. If the Customer accepts the delivery without providing a negative POD and does not submit a 360-degree unboxing video, the Company is not liable for any returns or refunds.
5. Timely Submission of Complaints
a. Complaint Submission: For any issues related to your order, email charteredeagle@gmail.com within 48 hours of delivery to request a resolution.
b. Responsibility After Delivery: The brand is not responsible for any damage that occurs after delivery or is not clearly visible in the unboxing video.
6. Signature and Alternative Signatories
a. Goods Signed at Delivery: All orders require a signature upon delivery.
b. Alternative Signatories: If you arrange for someone else, like a family member, colleague, or neighbour, to sign for your delivery, the brand is not responsible for items accepted by that alternate recipient. Exceptions can be made if a valid unboxing video is provided in case of any damage.
7. Shipping and Handling Fees
a. Charges: Shipping and handling rates vary based on product, packaging, size, volume, and other considerations. These charges will be shown at checkout for review before completing payment.
8. Important Information Regarding Refunds:
a. Charges: Shipping and handling rates vary based on product, packaging, size, volume, and other considerations. These charges will be shown at checkout for review before completing payment.
Dispute Resolution: In cases of conflict between the claims of the shipping partner and the customer, refunds will only be issued once the shipping partner formally acknowledges and accepts any claims of incorrect delivery.
This policy is in place to maintain accuracy, accountability, and quality assurance in our refund process.
if refund are approved we will credit the amount 7-10 days to the original source of payment.
Shipping Policy
For Standard Orders (Within India):
Delivery Timeline: Products are typically delivered within 7 working days after an order is placed. However, this timeline may vary based on the delivery location.
Free Shipping: All standard orders in India qualify for free shipping.
Possible Delays: Delivery times may be affected by public holidays, natural disasters, or other unavoidable circumstances.
Tracking Information: Customers will receive a tracking number and dispatch notification once the order is shipped.
Courier Services: We primarily use Delhivery & Bluedart Logistics for shipping. If unavailable in certain regions, we use other reputable courier providers.
Order Status and Support: For queries regarding delivery dates or tracking, customers may check their email or contact
Important Information:
Order Cut-off Times: Orders placed after 10 AM will not be shipped on the same day. We do not ship any goods on Sundays/Public Holidays due to unavailability of courier partners. Cut-off times are guidelines only; delays may occur due to payment authorization.
Delivery Estimate: Delivery times are estimates and calculated from the date of dispatch.
Uncontrollable Delays: We are not responsible for delays arising from exceptional or unforeseen circumstances.
Order Redirection: Once an order has been dispatched, we are unable to change the delivery address.
Change in contact details: Once an order has been dispatched, we are unable to change the contact details of phone numbers.